Client Challenge: Aging System on the Brink
The Thompson family had been battling with their 22-year-old furnace for three consecutive winters in their Georgetown, Kentucky home. What began as occasional strange noises had progressed to inconsistent heating, skyrocketing utility bills, and finally, complete system failure during last January’s cold snap when temperatures plummeted below 20°F.
“We’d been putting off furnace replacement for years,” explained Mrs. Thompson. “We kept thinking it just needed another repair, but after spending over $1,200 on fixes in just two years, we realized we needed a permanent solution.”
Assessment and Recommendations
Gibson Heating & Cooling dispatched a certified technician to evaluate the Thompson’s situation. After a thorough inspection, they identified:
- Severe wear on critical components
- 80% efficiency rating (compared to modern 96%+ systems)
- Inadequate capacity for the 2,400 sq. ft. home
- Outdated technology lacking zoning capabilities
Rather than recommending another temporary heating repair, the Gibson team presented options for a complete system upgrade that would solve immediate concerns while providing long-term efficiency.
Solution Implementation
After reviewing options, the Thompsons selected a high-efficiency system with smart thermostats and zoning capabilities. The Gibson installation team:
- Removed the old system without damage to the home
- Updated ductwork to improve airflow to previously underserved areas
- Installed the new energy-efficient heating system
- Set up and calibrated smart thermostats for optimal performance
- Completed the entire heater installation in just one day
Results and Benefits
Three months after the installation, the Thompsons reported:
- 31% reduction in monthly utility costs
- Elimination of cold spots throughout the home
- Significant noise reduction compared to their old system
- Customized temperature zones for different areas of the home
Regional Expertise Matters
This case demonstrates why Gibson Heating & Cooling has become the trusted provider for furnace service throughout Kentucky communities including Stamping Ground, Centerville, Paris, Frankfort, and Versailles.
“What impressed us most was their understanding of local climate challenges,” noted Mr. Thompson. “They didn’t just sell us equipment—they provided a complete comfort solution specifically designed for Kentucky winters.”
The Gibson team continues to provide seasonal maintenance ensuring the Thompson’s new system delivers optimal performance for years to come.